Gen-A Group Ltd is the controller of personal information described in this policy. This policy applies to this corporate website and to enquiries made directly to Gen-A Group Ltd through it.
1. Who we are
Gen-A Group Ltd is a company registered in England and Wales under company number 17357446.
Registered office: Office 10181, 321–323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom.Email: info@gen-agroup.com
2. What this policy covers
This policy covers the Gen-A Group corporate website. OmniTech Design and Bill Review UK are trading names of Gen-A Group Ltd, but their own websites and services may provide additional privacy information relevant to what they do.
Baylys Baits and Ultimate Carp Competitions are independent businesses supported by Gen-A Group Ltd. Their websites and services are not controlled by this policy. Please read the privacy information on those websites before giving them personal information.
3. Information we may collect
When you contact us
We may receive your name, email address, telephone number, business or organisation details, the content of your enquiry and any subsequent correspondence.
When you visit the website
Our hosting and security providers may process limited technical information needed to deliver and protect the website, such as your IP address, browser and device type, requested pages, date and time, and basic security or diagnostic information.
This website does not currently contain an enquiry form, user account, newsletter sign-up, advertising pixel or analytics service.
4. Why we use personal information
| Purpose | Information used | Lawful basis |
|---|---|---|
| To respond to and manage enquiries | Contact details, organisation details and correspondence | Our legitimate interests in communicating with people who contact us; or steps requested before entering a contract |
| To operate, maintain and secure the website | Limited technical, security and diagnostic information | Our legitimate interests in providing a reliable and secure corporate website |
| To meet legal, regulatory or record-keeping duties | Relevant contact, correspondence and transaction records | Compliance with a legal obligation |
| To establish, exercise or defend legal claims | Information relevant to the claim | Our legitimate interests in protecting our legal position |
We do not use information collected through this website for automated decision-making or profiling, and we do not sell personal information.
5. Who we may share information with
We may share information only where reasonably necessary with:
- website hosting, email, IT and security service providers;
- professional advisers such as accountants, insurers, solicitors or auditors;
- a relevant Gen-A trading business when your enquiry is clearly about that business; and
- regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.
Service providers acting for us are expected to use personal information only for the services they provide and to protect it appropriately.
6. International transfers
Some technology providers may process information outside the United Kingdom. Where UK personal information is transferred internationally, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections, where the law requires one.
You can contact us if you would like more information about the safeguards relevant to your information.
7. How long we keep information
General enquiries and related correspondence are normally kept for up to 24 months after the matter is closed. We may keep relevant records for longer where an enquiry leads to a contract, where a legal or regulatory retention period applies, or where the information is needed to establish, exercise or defend a legal claim.
Technical and security information is retained only for the period reasonably needed to operate, diagnose and protect the website, in accordance with the applicable service provider's retention arrangements. Information is deleted or anonymised when it is no longer required.
8. Your data protection rights
Depending on the circumstances, you may have the right to:
- ask for a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete or restrict the use of information;
- object to processing based on legitimate interests;
- receive certain information in a portable format; and
- withdraw consent where consent is the lawful basis used.
These rights are not absolute and exemptions may apply. To make a request, email info@gen-agroup.com. We may need to verify your identity before acting on a request.
9. Complaints
Please contact us first so that we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office. Visit the ICO complaints page for current contact details and guidance.
10. Security and changes to this policy
We use proportionate organisational and technical measures intended to protect personal information. No internet service is completely secure, so please avoid sending sensitive information by ordinary email unless it is necessary and an appropriate method has been agreed.
We will review this policy when our website, services or legal duties change. The date at the top shows when it was last updated.